Customer Service
At Timberlake Consultants our focus is on excellence customer service. If you ever have questions or concerns regarding any part of your experience with Timberlake, please contact us.
In addition, you may wish to see our frequently asked questions where many questions about our services are answered.
Outlined below are some of Timberlakes main policies regarding best price guarantee, ongoing technical support and express delivery of products.
Guaranteed best price
Timberlake are the only authorised UK distributor of the principal software packages within our portfolio and offer a strict price matching policy on all of our software products.
Express delivery
All orders are dispatched by DHL Express courier. Most deliveries within mainland UK are delivered next day.
Technical and installation support
As part of our customer service the end user will receive ongoing technical support by our in house Econometricians and Statisticians. Technical support is offered by email, telephone and WebEx.